Field Service Technician

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Installs, troubleshoots, and offers technical maintenance for product and component hardware and software, primarily at customer locations.

• Conducts scheduled inspections, cleaning, and other services while performing minor repairs on products within a designated territory.

• Evaluates products for proper functionality, addresses identified issues, and escalates matters as per established procedures.

• Organizes service schedules, completes all necessary documentation, and collaborates with customers to ensure satisfaction with service delivery and clarity on product usage.

⛳️ Requirements

• Educational qualifications or equivalent work experience are mandatory.

• A minimum of 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on team collaboration.