Resident Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Provide expert consultations to customers as a “Trusted Advisor”

• Recognize trends within customer technical environments, organizational structures, or key priorities

• Communicate important customer insights to internal teams

• Work collaboratively across Sales Engineering, Customer Success, Product, Marketing, and Channel teams

• Generate customer impact for clients based in EMEA, with a focus on Germany

• Identify and report on signals indicating revenue-driving adoption or expansion

⛳️ Requirements

• Minimum of 3 years’ experience in a similar role within a software company

• Proficiency in Linux/UNIX environments

• Familiarity with networking devices such as switches and routers

• Experience in firewall administration and configuration with platforms like Checkpoint, Cisco, Juniper, Fortinet, and Palo Alto

• Background in managing Cloud platforms and Cloud Security

• Exceptional written and verbal communication skills in English

• Capability to perform under pressure in fast-paced situations and business emergencies

• Experience working with global customers

• Strong customer orientation and ability to build trust with clients

• Adept at problem-solving, results-driven, with a proactive attitude and attention to detail

• Team-oriented, enjoyable to work with, possessing high integrity, and a self-motivated learner

• Ability to identify and escalate signals for revenue-driving adoption or expansion

• Willingness to travel up to 50% of the time

• Knowledge of Linux scripting (Perl/Python/shell) is a plus

• Familiarity with APIs (Java, REST) is a plus

• Understanding of virtual routing and software-defined networking is a plus

🏝️ Benefits

• Direct employment

• Home office opportunities

• Equal Opportunity Employer dedicated to fostering a friendly, diverse, and inclusive company culture