Reservations Coordinator

This is a fully remote position, open to applicants in Ecuador, +5 more countries.

📋 Description

• Execute hotel reservations seamlessly across partner platforms and direct channels.

• Upload and systematically organize reservation documents such as tickets, vouchers, and confirmations within itineraries.

• Ensure that booking details are consistent with the confirmed client experience.

• Review hotel proforma invoices for accuracy in pricing, taxes, and inclusions.

• Collaborate with Concierge and Res Ops Accounting to identify and rectify payment discrepancies.

• Maintain financial accuracy before and after the confirmation of bookings.

• Manage itinerary modifications and booking updates following the point of sale.

• Coordinate vendor adjustments while ensuring alignment among internal teams.

• Follow up with vendors to secure prompt confirmations.

• Analyze vendor communications to confirm services are in accordance with itineraries.

• Identify and address discrepancies and changes in availability with Sales and Concierge.

• Recognize and apply post-booking promotions, offers, or additional hotel amenities.

• Ensure clients receive optimum value while safeguarding profit margins.

⛳️ Requirements

• A minimum of 2 years of experience in the travel or hospitality sector.

• Experience in luxury travel or with European destinations is advantageous.

• Exceptional attention to detail; capable of identifying inconsistencies across bookings, invoices, and communications.

• Highly organized, with the ability to effectively prioritize multiple active bookings.

• Comfortable working in a dynamic, high-volume environment without compromising accuracy.

• Strong written and verbal communication skills in English (near-native or native proficiency).

• A high level of ownership and problem-solving skills; capable of navigating ambiguity and independently finding solutions.

🏝️ Benefits

• Independent contractor agreement for candidates based outside the United States.

• Candidates located outside the United States are responsible for managing their own social security and taxes in accordance with their home-country regulations.