Reservations Agent – Maternity Cover

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Assist corporate clients, manage group bookings, and address individual inquiries

• Respond to incoming corporate and group inquiries through email and phone

• Develop and dispatch customized proposals using online quotation tools

• Accurately process and oversee group booking requests

• Coordinate with Guest Support, Operations, Revenue Management, and Finance teams

• Keep reservation and CRM systems up to date

• Ensure a seamless and professional booking experience

• Play a role in delivering exceptional guest experiences without being directly at the front desk

⛳️ Requirements

• Exceptional written and verbal communication skills in English (C1 level required)

• Minimum of 1 year experience in hotel reservations, front office, or a related hospitality role

• Strong attention to detail

• Dedication to operational excellence

• Customer-centric approach

• Enthusiasm for providing outstanding service from behind the scenes

• Excellent organizational skills and capability to handle multiple inquiries and priorities efficiently

• Collaborative team player

• Ability to succeed in a cooperative work setting

• Eagerness to learn and grow

🏝️ Benefits

• Opportunities for professional advancement and career growth

• Complimentary stay at a Numa property

• Special discounts on Numa apartments for friends and family

• Team-building activities

• A collaborative and supportive workplace