Reservations Agent II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the reservations process, managing daily occupancy and optimizing property revenue.

• Engage with both internal and external customers to provide the most favorable rates and an outstanding service experience.

• Address overflow inquiries via email and phone while offering support for layover services.

• Present guests and intermediary clients with the most suitable reservation options based on the day's conditions and strategies.

• Provide customers with all pertinent information during the booking process.

• Ensure that reservations are accurately entered into the PMS in line with the reservations manual.

• Input negotiated-rate agreements into the primary system according to sales negotiations.

• Collaborate with Front Desk and Events teams to guarantee a seamless experience for guests.

• Negotiate group reservations effectively.

• Strategically promote additional revenue opportunities, including upselling and early check-in options.

• Monitor availability to open or close sales channels and avoid overbooking.

⛳️ Requirements

• Bachelor's degree in Hospitality Management.

• Proficient in intermediate to advanced English and/or Spanish.

• 1–3 years of experience in a similar position.

• Competence in Microsoft Office applications.

🏝️ Benefits

• Health Insurance.

• Dental Insurance.

• Life Insurance.

• Transportation Allowance.

• Meal or Food Allowance.