Reservations Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee reservation inquiries received through telephone, email, and online booking platforms.

• Accurately and efficiently process bookings, modifications, cancellations, and special requests.

• Provide guests with comprehensive information about accommodations, lodge amenities, pricing, and experiences.

• Keep precise reservation records and ensure all guest details are up to date.

• Collaborate with the lodge team to relay information regarding arrivals, departures, special events, and guest preferences.

• Follow up on inquiries and convert potential bookings into confirmed reservations.

• Ensure that all guest interactions uphold the high standards expected from a luxury safari establishment.

• Assist with administrative responsibilities and reservation reporting as needed.

⛳️ Requirements

• Prior experience in a reservations role, ideally within a luxury lodge, hotel, or safari setting.

• Outstanding verbal and written communication abilities.

• Strong organizational skills with exceptional attention to detail.

• Proficiency in reservation systems and standard computer applications.

• A professional telephone demeanor and a focus on guest satisfaction.

• Capability to multitask, work under pressure, and meet deadlines.

• Proactive mindset with the ability to work independently as well as collaboratively within a team.

• Familiarity with safari lodge operations and the tourism sector would be an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Access to exclusive lodge experiences and staff discounts.