Reservation Sales Agent

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Deliver an outstanding first impression of distinctive resorts by adhering to call quality standards.

• Ensure precise reservations and demonstrate exceptional communication abilities.

• Support revenue management initiatives, including upselling, promotions, outbound revenue generation, and cross-selling amenities.

• Craft a tailored guest reservation experience by accurately entering guest contact details.

• Assist guests with questions related to room bookings, availability, pricing, and special offers.

• Maintain comprehensive knowledge of resort amenities, services, accommodations, rates, special packages, promotions, and local attractions.

• Collaborate closely with guest service team members to address challenges and surpass guest expectations.

• Guarantee that all billing and financial transactions are executed accurately on behalf of guests.

⛳️ Requirements

• Must be a resident of the U.S. Mainland.

• Two years of experience in a hospitality or reservations role, preferably at a luxury resort.

• Ability to compose professional business correspondence.

• Must possess exceptional interpersonal and sales skills, a commendable phone manner, and the ability to engage positively with every guest.

• Capability to work harmoniously with other departments and colleagues as part of a team.

• Must have at least one year of experience with Opera software.

• Experience with Google, Navis Certification, and related software is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for career growth and professional development.

• Employee discounts on resort stays and amenities.

• A dynamic and supportive work environment.