Reservation Agent

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop a sincere, informative, and tailored guest reservations experience by precisely entering guest contact details.

• Input guest history data, including prior stay experiences, special occasions, preferences, and other relevant information.

• Address inquiries regarding room bookings, availability, accommodations, pricing, and special promotions.

• Maintain comprehensive knowledge of resort amenities, services, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions.

• Assist with and ensure efficient resolution of guest challenges.

• Collaborate with guest service team members and other departments to tackle challenges and exceed guest expectations.

• Ensure that billing and financial transactions are handled accurately and efficiently.

• Promote services and offerings while informing guests about resort amenities.

⛳️ Requirements

• Minimum of two years experience in a hospitality, spa, or reservations role, ideally at a luxury resort.

• Capability to compose professional business correspondence.

• Must exhibit excellent interpersonal skills and sales aptitude.

• Exceptional phone etiquette and ability to engage positively with every guest.

• Ability to work harmoniously with other departments and team members.

• Must be a resident of Texas.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and career advancement.

• Access to exclusive resort discounts and packages.