Research Operations Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and provide support for Research Foundation operations to fulfill the research information needs of both internal and external stakeholders.

• Offer project management, administrative, and operational assistance for assigned workstreams.

• Record and monitor project milestones, outreach communications, and facilitate cross-workstream collaboration.

• Direct and manage research communications, which include blogs, social media outreach, webinars, workshops, symposiums, and additional outreach initiatives.

• Supervise and coordinate updates for website management and maintenance.

• Track and report project activities alongside project managers to ensure timely follow-up and completion.

• Create, implement, and sustain project tracking tools to enhance visibility into projects and deliverables.

• Monitor the Foundation's email inbox.

• Organize and arrange meetings with internal research and technical teams, in-person team gatherings, and other internal events.

• Recognize process gaps and initiate improvements in project management and business development processes.

• Exemplify NFPA values: Passion, Boldness, Curiosity, Connection, and Ownership.

⛳️ Requirements

• Bachelor’s degree.

• 3–5 years of pertinent work experience providing project management support, coordination, and administrative functions.

• Proven experience managing multiple projects (20+) simultaneously.

• Capacity to adopt and execute NFPA core competencies: organizational awareness, customer focus, accountability, teamwork, and decision-making.

• Proficient in Microsoft Office Suite and project management tools.

• Familiarity with Loop and HubSpot is preferred.

• Experience with Sitecore and Basecamp is preferred.

• Skills in website management and editing.

• Excellent organizational skills, work ethic, and attention to detail.

• Strong oral and written communication abilities.

• Capability to operate effectively across various departments.

• Ability to work collaboratively in a team-oriented environment and effectively give and receive feedback.

• Competence in prioritizing tasks and managing deadlines in a fast-paced setting.

• Strong interpersonal skills.

• Ability to troubleshoot significant issues, identify causes, and implement solutions.

• Willingness to travel up to 10%.

🏝️ Benefits

• Comprehensive benefits package.

• Robust total rewards program.

• Equal employment opportunities along with protection from discrimination and harassment.

• Minimal travel requirements (up to 10%).