Research Operations Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the comprehensive recruitment process for UX research participants, emphasizing B2B and employer involvement.

• Identify, evaluate, organize, and engage with research participants.

• Coordinate participant non-disclosure agreements, logistics for research sessions, and incentive payments.

• Handle multiple research initiatives and recruiting workflows concurrently.

• Maintain proactive communication with researchers regarding recruitment hurdles, participant availability, and potential study risks.

• Suggest alternative participant recruitment strategies when initial methods do not yield adequate results.

• Collaborate closely with UX researchers to grasp study requirements and assist throughout the research cycle.

• Lead the transition from a Google-based UX research repository to Dovetail.

• Aid in the organization, upkeep, and thematic analysis of the research repository.

• Act as a point of contact between Research Operations and UX Research stakeholders.

• Spot opportunities for enhancing Research Operations processes using design thinking and continuous-improvement methodologies.

• Develop resources, templates, and best-practice guidelines for participant recruitment to assist researchers.

• Work alongside Legal and Policy stakeholders to ensure participant compliance and approval requirements are met.

• Assist with the management of UX research vendors, procurement efforts, and budget oversight.

• Facilitate the onboarding of new UX researchers and advocate for consistent Research Operations practices.

⛳️ Requirements

• 1-2 years of experience in supporting UX teams, coordinating cross-functional initiatives, or managing research participants or panels.

• Proven experience in recruiting participants, ideally for UX research studies.

• Proficient in coordinating schedules, calendars, and managing multiple simultaneous projects.

• Familiarity with or demonstrated interest in UX Research and Design Thinking principles.

• Strong experience with Agile methodologies and Jira.

• Competent in using calendar management and scheduling applications.

• Experience with online collaboration tools.

• Proficient in using Qualtrics or a comparable survey platform.

• Excellent written and verbal communication abilities.

• Outstanding organizational and multitasking capabilities.

• Keen attention to detail and strong project coordination skills.

• Strong relationship-building and stakeholder management proficiency.

• A collaborative, curious, empathetic, proactive, and self-motivated work approach.

🏝️ Benefits

• Open to candidates based in the United States or LATAM.

• Significant overlap in working hours with Eastern and Central U.S. time zones is highly preferred.

• Full-time contract position, approximately 40 hours per week.

• Remote working arrangement.

• Current contract is set to end on March 31, 2027.