Research and Insights Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Initiate, design, coordinate, and implement both quantitative and qualitative research projects for the iGaming sector.

• Oversee research activities from project scoping and design through to fieldwork, analysis, reporting, and delivery of results.

• Facilitate focus groups, conduct one-on-one interviews, and manage online discussion forums.

• Develop and program surveys effectively.

• Analyze and interpret both quantitative and qualitative data to uncover valuable insights.

• Identify research requirements and establish customer insight objectives in collaboration with internal teams.

• Deliver actionable, data-driven insights and recommendations that support strategic initiatives and business plans.

• Analyze customer feedback across various touchpoints and product categories.

• Convert customer feedback into information that informs business processes and strategies.

• Create reports and communication strategies to disseminate customer insights.

• Integrate surveys, data analytics, and secondary sources into cohesive business perspectives.

• Implement leading industry research and insight methodologies.

• Manage collaborations with external research providers throughout the design, fieldwork, analysis, and reporting phases.

• Engage in self-development and facilitate knowledge transfer.

⛳️ Requirements

• A post-secondary degree or diploma in a relevant field, such as business economics, statistics, and/or research.

• 3 to 5 years of progressively responsible experience in market or customer research.

• Proficiency in analyzing data using statistical tools, including Qualtrics.

• Experience in designing reporting solutions, such as dashboards, portals, and report objects.

• Familiarity with the iGaming industry.

• Working knowledge of Qualtrics, Microsoft Excel, PowerPoint, and other research/analysis tools.

• Capability to analyze survey data, cross-tabulations, and variances among customer segments.

• Strong quantitative and qualitative analytical abilities.

• Excellent time management, multitasking, and project management skills.

• High level of accuracy and attention to detail.

• Ability to take initiative, exercise sound judgment, and prioritize tasks effectively.

• Outstanding communication and presentation skills.

• Skill in simplifying complex information.

• Minimum age of 19.

• Legally authorized to work in Canada.

🏝️ Benefits

• Most positions can be performed remotely while residing in BC.

• Flexible working model that promotes work-life integration.

• 37.5-hour work week.

• Comprehensive wellness programs that support physical, mental, social, financial, and career well-being.

• Play It Forward volunteer hours provided each year.

• An inclusive work environment.

• Accommodation available during the interview process.