Requirements Analyst – Salesforce, Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Requirements Elicitation and Analysis: Facilitate workshops to collect business requirements and convert them into functional specifications and user stories;

• Process Mapping and Optimization: Document existing (As-Is) and future (To-Be) processes while identifying areas for enhancement and efficiency improvements;

• Solution Design and Configuration: Transform business requirements into technical specifications and configure Salesforce components such as workflows, validation rules, and dashboards;

• User Acceptance Testing (UAT): Organize and conduct UAT to verify that developed solutions fulfill business requirements;

• Documentation and Training: Develop comprehensive system documentation and deliver training for end users;

• Additional routine responsibilities as needed.

⛳️ Requirements

• Salesforce Knowledge: Extensive understanding of Sales Cloud, Service Cloud, and declarative customizations;

• Analytical Skills: Strong problem-solving and critical thinking abilities to evaluate workflows and identify deficiencies;

• Communication: Outstanding verbal and written communication skills for engaging with both technical and non-technical stakeholders;

• Methodologies: Familiarity with Agile/Scrum methodologies, including creating user stories and documenting workflows;

• Technical Proficiency: Experience with tools such as Jira, Confluence, and CRM integrations;

• Required: Salesforce App Builder certification;

• Required: Bachelor’s degree in an exact sciences field or a bachelor’s degree in any field supplemented by a postgraduate program (specialization, master’s, or doctoral) of 360 hours in Information Technology;

• Preferred: Salesforce Administrator certification;

• Salesforce Sales Cloud Consultant certification;

• Salesforce Service Cloud Consultant certification;

• Language: Advanced spoken English (an interview will be conducted in English).

🏝️ Benefits

• Medical insurance for employees and dependents with nationwide coverage (Bradesco or Unimed);

• Dental insurance with nationwide coverage;

• Meal allowance or grocery allowance (employee's choice);

• Childcare assistance;

• Life insurance for employees and dependents;

• Gympass access for employees and dependents;

• Employee Assistance Program (EAP) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7);

• Discounts and special rates with partner universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);

• Discounts on fee packages and preferential rates with Itaú and Bradesco banks;

• Payroll-deductible loan options with salary deductions;

• Reimbursement program for certain external certifications;

• Training: TCS provides training and development platforms (remote and in-person) covering soft skills, technologies, and domains across more than 15,000 topics;

• Long-service awards: TCS recognizes employees' commitment and loyalty (awards at 3, 5, and 10 years, and every 5 years thereafter);

• Employee referral bonus for successful hires;

• TCS Fit4Life — a program promoting physical exercise through online functional training sessions;

• International opportunities: Depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);

• And more.