Representment Operations - Transaction Processing Associate III

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Accurately process all transactions and execute tasks within established procedural guidelines, ensuring zero errors.

• Achieve or surpass the Daily Productivity benchmarks for each assigned task.

• Adhere to performance standards for Quality as outlined in the Quality Assurance Plan (QAP), maintaining a flawless record.

• Demonstrate outstanding customer service both internally and externally, consistently fulfilling or exceeding customer expectations.

• Maintain a robust understanding of the procedures and operating systems necessary for your role.

• Identify and escalate issues through the proper channels that require risk assessment, exception handling, or further investigation.

• Articulate complex subjects clearly and succinctly.

• Offer a high level of professional and courteous service, utilizing empathy as needed during account investigations.

• Record cases in the database, noting actions taken on accounts and interactions with customers.

• Ensure timely task completion to align with contract requirements.

• Undertake additional responsibilities as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must be at least 18 years old.

• Possess a High School Diploma or an equivalent educational qualification.

• Minimum of 1 year of customer/client service experience.

• At least 1 year of experience in the banking/financial sector, including knowledge of chargebacks and disputes.

• Proficient in computer skills and familiar with Windows applications.

• All internal applicants must have a minimum of 6 months experience in their current position.

• Ability to successfully pass a background check, credit check, security clearance, and fingerprinting.

• Must reside in Puerto Rico.

🏝️ Benefits

• Full Time Employment.

• Competitive Pay: The hourly wage is $13.50, which may be below the minimum wage in your state; please consider this when applying.

• Opportunities for Career Growth.

• Comprehensive Benefit Options.

• Paid Vacation, Sick Leave, and Holiday Pay.

• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible from day one).

• 401K Plan.

• Positive Work Environment.

• Training hours: Monday to Friday from 9:00 AM to 6:00 PM AST.

• 8-hour shift schedules available during our normal business hours of 8:00 AM – 6:00 PM AST.