Representment Operations, Transaction Processing Associate III

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Accurately process all transactions and perform tasks within established procedural guidelines while minimizing errors.

• Achieve or surpass the Daily Productivity benchmarks for each assigned task.

• Fulfill performance criteria for Quality as outlined in the Quality Assurance Plan (QAP), ensuring zero errors.

• Demonstrate outstanding customer service both internally and externally, consistently fulfilling or exceeding customer expectations.

• Maintain a comprehensive understanding of the procedures and operating systems utilized in your role.

• Identify and escalate issues requiring risk assessment, exception management, or further examination through the proper channels.

• Articulate complex subjects in a straightforward and succinct manner.

• Deliver a high standard of professional and courteous service, showing empathy when necessary during account investigations.

• Document cases in the database, detailing actions taken regarding accounts and interactions with customers.

• Ensure timely completion of tasks to align with contract specifications.

• Carry out additional responsibilities as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must be at least 18 years old.

• Possess a High School Diploma or an equivalent level of education.

• Have over 1 year of experience in customer or client service.

• Hold over 1 year of experience in the banking or financial sector, including knowledge of chargebacks and disputes.

• Have a working knowledge of computers and Windows applications.

• All internal candidates must have a minimum of 6 months of experience in their current position.

• Must be able to successfully pass a background check, credit check, security clearance, and fingerprinting.

🏝️ Benefits

• Full Time Employment

• Competitive Pay: $18.50/hr, which may be below your state's minimum wage; please consider this when applying.

• Opportunities for Career Advancement

• Comprehensive Benefit Options

• Paid Vacation, Sick Time, and Holidays

• Medical, Dental, Vision, Life Insurance, and additional benefits available from day one.

• 401K

• Excellent Work Environment

• Training hours: Monday - Friday from 8:00am to 5:00pm CST

• Work a full 8-hour shift during standard business hours from 8:00am to 6:00pm CST (Monday - Friday).