Representative, Dealer Collections

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and respond to dealer communications through phone, mail, and email concerning statements, payment instructions, cancellations, missing equipment claims, chargebacks, unwinds, and inquiries.

• Maintain a strong understanding of Payments, Dealer Management, and Titles processes.

• Provide dealer partners with tailored solutions, including settlement negotiations and payment plans.

• Address dealer complaints, inquiries, and requests via email, phone, and chat.

• Employ conflict-resolution strategies during challenging dealer discussions.

• Elevate dealer and internal-partner complaints and issues as necessary.

• Analyze data to ensure that deficiency balances and refunds are accurately collected and distributed.

• Establish and nurture dealership relationships while collaborating with Sales to support new business initiatives.

• Collaborate with Payment Services, Sales Partners, Dealer Management, Titles, and other teams within Santander.

• Review reports and spreadsheets, conduct data entry or corrections, and work across departments.

• Record communication activities in the system of record.

• Complete functional processes punctually and adhere to deadlines.

• Undertake special projects and other assigned responsibilities.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience — required.

• Bachelor's degree in a related field or equivalent demonstrated through work experience, training, military service, or education — preferred.

• 1–3 years of experience in the Auto Finance sector — preferred.

• 1–3 years of experience in Auto Dealer Services — preferred.

• Previous experience in Collections, Call Center, or Auto Dealership roles — preferred.

• Proficient in basic PC applications, including Microsoft Office, Excel, PowerPoint, Word, and Outlook.

• Intermediate to advanced typing and data-entry skills.

• Ability to communicate effectively and professionally with both internal and external customers.

• Capability to manage multiple tasks simultaneously.

• Excellent organizational and time-management abilities with a keen attention to detail.

• Ability to educate customers on service or product solutions.

• Capability to respond to internal and external inquiries.

• Ability to comply with management policies, procedures, and directives.

• Ability to work efficiently both in a team setting and independently while meeting deadlines.

• Candidates must be legally authorized to work in the United States full-time without employer sponsorship.

🏝️ Benefits

• Competitive and fair rewards package.

• Benefits aimed at supporting employees, their families, and overall well-being.

• An inclusive and accessible application process.

• Reasonable accommodations provided for individuals with disabilities.