Business Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather payments and engage with debtors to address concerns

• Partner with clients, sales teams, and colleagues on overdue accounts

• Reach out to debtors via phone, mail, or email

• Assess the financial circumstances of debtors

• Analyze documents and contracts

• Investigate and resolve disputes while establishing solutions

• Comply with regulations and finalize cases through closure or escalation

• Conduct a minimum of 80 outbound/inbound calls

• Negotiate full payment or arrange payment plans

• Create urgency for debtors who are not making payments

• Collaborate closely with the Client Support Representative to resolve conflicts

• Achieve or surpass monthly targets for calls, activities, and fees

⛳️ Requirements

• Preferred experience in collections, sales, telemarketing, customer service, or call centers

• Basic proficiency in Microsoft Office

• Strong data entry and computer skills

• Excel experience is preferred

• Ability to think critically

• Fundamental math and writing proficiencies

• Familiarity with Salesforce is an advantage

• High level of attention to detail and a goal-oriented mindset

• Capability to de-escalate challenging situations

• Excellent interpersonal, communication, and organizational abilities

• Reliability

• Capability to adhere to compliance standards

🏝️ Benefits

• $12.98 per hour PLUS commission and bonuses

• Comprehensive benefits package including health, dental, vision, life, and disability coverage options

• 401(k) retirement plan with company matching

• Generous paid time off policy starting at 18 days per year

• Paid holidays from the start - 7 standard holidays & 2 floating holidays of your choice