Collections Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the collections process for customer accounts, which includes proactive outreach regarding overdue balances and resolving payment issues.

• Monitor aging reports to effectively reduce outstanding accounts receivable through prompt follow-up and thorough account analysis.

• Utilize HighRadius and internal systems to manage collections activities, customer communications, payment tracking, disputes, and account reconciliations.

• Collaborate with Billing, Sales, Customer Success, and Finance teams to address customer issues and resolve billing discrepancies.

• Review and reconcile customer accounts, addressing unapplied payments, credits, disputes, and short payments.

• Aid in reducing bad debt by identifying and escalating high-risk accounts.

• Keep precise documentation of customer interactions, payment commitments, and updates on account status.

• Prepare and circulate aging analyses, collections reports, bad debt summaries, and account status updates to leadership.

• Assist with month-end collections and accounts receivable tasks and reporting.

• Deliver professional, customer-oriented communication while ensuring timely resolution of payment issues.

• Escalate priority accounts, bankruptcy risks, legal issues, or collection challenges to leadership.

⛳️ Requirements

• A bachelor's degree is required.

• Proven experience in full-cycle collections and accounts receivable is essential.

• Familiarity with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms is preferred.

• Strong comprehension of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.

• Capability to analyze customer accounts and identify the root causes of delinquency or payment discrepancies.

• Proficient Excel and reporting skills, with the ability to analyze large financial datasets.

• Excellent verbal and written communication skills for effectively managing challenging customer conversations.

• Highly organized, detail-oriented, and demonstrates strong follow-through.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Capacity to collaborate cross-functionally and foster departmental relationships.

• Strong problem-solving and critical-thinking skills.

• Consistently delivers results with integrity, professionalism, accountability, and sound judgment.

• Maintains stable performance under pressure while managing sensitive customer and financial situations with tact and professionalism.

• Self-motivated with the ability to work independently and positively contribute to a team environment.

🏝️ Benefits

• Casual work environment.

• Flexibility for remote work.

• Work/life balance options.

• Choice to work virtually or collaborate on-site.

• Health and dental insurance.

• 401k plan with company match.

• Flexible Time Off policy or generous PTO plan (depending on the role).

• Paid holidays.

• Up to 4 weeks of paid bonding leave.

• Tuition reimbursement.

• Employee Assistance Program through TotalCare, offering free counseling 24/7/365, financial counseling, legal guidance, and adoption assistance services.

• 24/7 access to virtual medical care via Teladoc.

• Quarterly awards based on peer nominations.

• Regional discounts and perks.

• Opportunities to engage in charitable events and contribute to the community.

• Extensive video libraries available 24/7 for soft skill and role-specific training.

• Live training sessions offered throughout the year.