Renewals Specialist – Splunk

This is a fully remote position, open to applicants in Texas.

📋 Description

• Initiate and maintain engagement with customers and partners, alongside the Renewals Manager, typically starting six or more quarters prior to renewal.

• Assist in addressing technology challenges, mitigating competitive risks, assessing solutions, and improving the product experience.

• Foster relationships with customers and channel partner teams to grasp business priorities and objectives.

• Utilize technical expertise across related products and services within a specified architecture to facilitate renewal execution.

• Support mid-market or regional accounts with a moderate level of complexity.

• Engage in customer discussions and customize renewal messaging according to business priorities.

• Emphasize Cisco differentiators using pre-prepared materials tailored to customer context and outcomes.

• Identify adoption, competitive, and technical risks, contributing to resolution planning.

• Prepare renewal quotes and collaborate with stakeholders regarding pricing and terms.

• Assist in resolving moderately complex renewal components.

• Recommend renewal options based on product knowledge and insights from senior team members.

• Participate in scalable renewal processes utilizing shared tools and methodologies.

• Recognize repetitive tasks and propose automation or simplification measures.

• Employ software tools, automation platforms, and AI-enabled systems to enhance renewal workflows.

• Identify gaps in customer feedback and suggest enhancements.

• Collaborate with account teams, customer success, and operations.

• Take ownership of assigned renewal opportunities, coordinating with stakeholders and adjusting plans based on feedback.

• Share product-specific insights, renewal experiences, and process improvements with colleagues.

⛳️ Requirements

• Minimum of 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.

• Familiarity with renewal processes, procedures, systems, and concepts related to the renewals lifecycle.

• Experience in crafting value propositions across various go-to-market channels.

• Knowledge of software subscription, licensing, and support-service contracting models.

• Capability to manage multiple priorities and issues concurrently.

• Background in a sales environment with direct customer engagement and collaboration in channel sales.

• Proficient in building and sustaining relationships with internal stakeholders, customers, and partners.

• Program management experience with a focus on driving innovation, process improvements, and scalable solutions.

• Ability to work both independently and in a collaborative setting.

• Familiarity with Salesforce CRM/CPQ and renewals or recurring-revenue platforms such as Gainsight or similar Customer Success Management solutions.

• Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue, retention, and growth drivers.

• Ability to adhere to established procedures while suggesting process enhancements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time away for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles.

• Performance-based incentive pay for employees on sales plans.