Renewals Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage the complete renewal process for a designated portfolio of accounts.

• Start outreach 90–120 days prior to the end of the contract term.

• Generate quotes and ensure contracts are signed on time.

• Cultivate relationships beyond daily interactions to engage decision-makers and economic buyers.

• Negotiate price adjustments, multi-year agreements, and renewal terms within established guidelines.

• Identify renewal risks using customer data, usage patterns, and stakeholder indicators.

• Develop and implement churn prevention strategies.

• Update the HubSpot pipeline on a weekly basis, tracking stages, close dates, and risk assessments.

• Recognize upsell and expansion opportunities during the renewal phase.

• Collaborate with Finance and Billing regarding invoicing, payment, and contractual inquiries.

• Monitor renewal rates, net and gross revenue retention, and reasons for churn.

• Provide renewal insights to Customer Success leadership.

• Contribute to the enhancement of AIQ’s renewal process through the use of templates, automation, and documentation.

• Work in partnership with Customer Success, Partnerships, Sales, and Finance teams.

⛳️ Requirements

• 3–5+ years of experience in a specialized SaaS renewals position, such as Renewal Specialist or Renewals Manager.

• Direct responsibility for a renewal portfolio and retention goals.

• Excellent negotiation abilities, particularly in closing renewals, implementing price increases, and facilitating multi-year agreements while safeguarding revenue.

• Demonstrated experience in churn reduction, including the early identification of at-risk accounts and successfully re-engaging them.

• Capability to navigate multiple threads within customer organizations and connect with decision-makers overseeing renewals.

• Experience in managing a large volume of accounts and contracts with high accuracy and meticulous attention to detail.

• Proficient in using a CRM for pipeline management and renewal forecasting.

• Clear and confident communicator, able to articulate pricing and contract terms in easily understandable language.

• Strong understanding of SaaS subscription models and retention metrics (GRR, NRR, churn).

• A quiet, professional workspace.

• A secure (non-public) and reliable high-speed internet connection.

• Ability to participate in video meetings for team and customer interactions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan details.

• Flexible Time Off policy.

• Paid Parental Leave.

• Stipend for home office setup.

• Company-provided computer equipment.

• Employee recognition program.

• Fully remote position.

• Remote-first culture with a team distributed across 15+ states.