Renewals Program Manager – Splunk

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee strategic and operational initiatives that enhance renewals performance.

• Propel recurring revenue growth and boost customer retention for both Splunk and Cisco.

• Convert business strategies into implementable program roadmaps.

• Coordinate cross-functional teams around common goals, measurable results, and scalable execution.

• Leverage data, analytics, and AI-driven insights to enhance forecasting accuracy.

• Recognize renewal risks and discover opportunities.

• Streamline processes and contribute to strategic decision-making.

• Develop program governance, performance indicators, and accountability structures.

• Foster visibility, manage interdependencies, and mitigate risks across intricate initiatives.

• Collaborate with senior leadership and cross-functional partners to optimize renewals operations.

• Facilitate process integration and deliver ongoing enhancements that improve business performance and customer outcomes.

⛳️ Requirements

• Minimum of 5 years of relevant experience.

• Background in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

• Proven ability to lead intricate, cross-functional programs involving Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

• Experience in developing and refining renewals processes, enhancing renewal rates, decreasing churn, and driving recurring revenue growth.

• Strong analytical skills utilizing data, dashboards, and forecasting methodologies.

• Proven experience in defining and monitoring KPIs, such as renewal rates, GRR/NRR, forecast precision, and operational effectiveness.

• Ability to transform strategic business goals into actionable program roadmaps, measurable outcomes, and scalable operational frameworks.

• Familiarity with CRM, sales operations, and renewals tools like Salesforce, Clari, or similar platforms.

• Possession of PMP, CPMAI, and Lean Six Sigma certifications.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential Cisco restricted stock unit grants.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for birthdays.

• Paid holiday shutdown at year-end.

• 4 paid personal wellness days.

• 16 days of paid vacation annually for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick leave granted upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per calendar year.

• Annual bonuses for non-sales positions.

• Performance-based incentive pay for employees on sales plans.