Renewals & Expansion Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the entire renewal lifecycle for a designated portfolio of clients.

• Engage proactively with customers well ahead of contract expiration dates.

• Predict renewal outcomes and ensure a precise renewal pipeline.

• Negotiate renewal agreements while safeguarding revenue and reducing churn.

• Collaborate with internal teams to address issues that could affect renewals.

• Discover upsell, cross-sell, and expansion possibilities within current accounts.

• Work alongside Customer Success and Sales to create strategies for account growth.

• Introduce additional products, services, and licensing options that meet customer needs.

• Foster expansion revenue while ensuring high levels of customer satisfaction.

• Build meaningful relationships with key customer stakeholders.

• Comprehend customer business goals and align solutions to enhance their success.

• Serve as the primary commercial contact during renewal and expansion negotiations.

• Oversee escalations related to commercial agreements and contract discussions.

• Keep accurate opportunity data in the CRM system.

• Predict monthly, quarterly, and annual renewal and expansion revenue.

• Track KPIs such as:

• Gross Revenue Retention (GRR)

• Net Revenue Retention (NRR)

• Renewal Rate

• Churn Rate

• Expansion Revenue

• Pipeline Coverage

• Collaborate closely with:

• Customer Success

• Sales

• Finance

• Legal

• Product Management

• Operations

• Ensure prompt contract execution and smooth transitions for customers.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).

• 3–7 years of experience in Account Management, Customer Success, Renewals, Sales, or Revenue Operations.

• Proven experience managing customer renewals in a SaaS or subscription-based environment.

• Strong negotiation and consultative selling capabilities.

• Exceptional verbal and written communication skills.

• Familiarity with CRM systems like Salesforce or HubSpot.

• Excellent analytical, forecasting, and organizational abilities.

• ****Preferred**

• Experience in selling enterprise software or technological solutions.

• Understanding of subscription metrics including ARR, MRR, NRR, and GRR.

• Experience in contract management and pricing negotiations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.