Renewals Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete renewal process for designated customer accounts.

• Collaborate with Customer Success Managers and Account Executives to ensure a prompt customer experience.

• Negotiate renewal terms with customers while presenting pricing updates, packages, and commercial options.

• Create renewal proposals, amendments, and contracts.

• Assist in transitioning from legacy plans to current packaging and licensing models.

• Recognize complex or at-risk renewal situations and coordinate with internal stakeholders.

• Maintain renewal forecasts, account details, notes, and contact records in Salesforce.

• Deliver regular reports and insights to management.

• Analyze customer and renewal data utilizing Salesforce, business intelligence tools, and financial information.

• Identify trends and continuously enhance the renewal experience.

• Report to the VP of Renewals.

⛳️ Requirements

• A minimum of 2 years of experience in renewals, sales, account management, customer success, or a similar customer-facing commercial role.

• Proficient in working with a CRM and maintaining accurate customer, opportunity, or account data.

• Excellent customer-facing communication skills for discussing pricing, contracts, renewal terms, and commercial considerations.

• Strong organizational and prioritization skills to manage a high volume of accounts and meet routine and time-sensitive deadlines.

• Ability to build strong relationships and collaborate effectively across Customer Success, Sales, and other cross-functional teams.

• Capable of working independently while also contributing effectively within a team.

• Strong business acumen, attention to detail, and problem-solving capabilities.

• Preferred: Experience using Salesforce.

• Preferred: Experience in negotiating with customers and procurement teams.

• Preferred: Experience managing customer quotes, contracts, amendments, and commercial terms.

• Preferred: Experience analyzing customer financial, renewal, or revenue data using business intelligence tools.

• Preferred: Demonstrated curiosity and initiative to identify process improvements and take ownership of new projects.

🏝️ Benefits

• Comprehensive benefits including healthcare.

• Paid time off.

• Life insurance.

• 401k plan with company match.

• Supportive team environment with opportunities for learning and development.

• Diverse, safe, and welcoming workplace.

• Remote work arrangement.