Renewals Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete renewals process: monitor upcoming renewals, facilitate renewal discussions, negotiate terms, and ensure timely closures.

• Create the renewals workflow from the ground up: establish renewal timelines, escalation procedures, risk indicators, and a schedule for engaging with customers prior to their renewal date.

• Design and oversee renewal reporting and forecasting: develop models and dashboards that reflect renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and present these to leadership.

• Create an early-warning system to identify at-risk accounts and collaborate with Customer Success (CS) to take action before any potential churn.

• Ensure renewal data hygiene within the CRM to guarantee accurate tracking of renewals and trustworthy reporting.

• Highlight trends from renewal results to guide pricing, packaging, and product strategy.

• Collaborate across departments with CS and Finance to align on retention goals and processes.

⛳️ Requirements

• A minimum of 3 years of experience in renewals, account management, or a similar post-sale revenue role within B2B SaaS.

• Proven experience in building reporting and forecasting from scratch—not merely executing existing processes, but designing the metrics, models, and timelines.

• Proficient in spreadsheets and CRM tools (e.g., Pylon, HubSpot); adept at transforming disorganized data into clean, dependable reports.

• A strong history of achieving retention or renewal goals.

• Comfortable navigating ambiguity and working autonomously: you excel when there isn’t a predefined playbook and are enthusiastic about establishing order where none exists.

• Strong negotiation skills and commercial acumen; capable of maintaining value while fostering healthy customer relationships.

• Excellent communicator capable of credibly presenting renewal forecasts and risks to leadership and key stakeholders.

🏝️ Benefits

• Comprehensive health and wellness benefits

• 20 days of paid time off (PTO) per year, plus 8 floating holidays

• Remote work culture

• Team off-sites in beautiful locations (Amsterdam, Italy, etc.)

• Competitive compensation and equity