Renewals Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Collaborate with Sales Operations, Finance, and Deal Desk to ensure the accuracy of ACV categories and account ARR in Salesforce.com, escalating complex issues for further review.

• Investigate customer license purchase and renewal histories to provide recommendations based on previous activities.

• Collect requirements from Sales, Partners, and Customers regarding renewals, expansions, and upsell opportunities, ensuring a clear understanding of co-term and true-up calculations and quoting.

• Serve as a reliable resource for Sales regarding the Sales Process, as well as CrowdStrike’s Pricing and Packaging policies.

• Create proposals, pricing, and discount structures for the product portfolio.

• Assist in calculating and validating complex quoting scenarios, including multi-date co-terms, staggered deployments, module and feature upgrades with product dependencies, while securing necessary internal approvals.

• Aid in identifying decision-makers, understanding the buying process, budget, and timelines.

• Provide validated renewal quotes to Partners and Customers 90-120 days prior to expiration.

• Consult with existing customers to relay feedback to the Product teams regarding new feature requests and product enhancements.

• Offer high-touch customer service, including escalation and coordination of support issues as needed.

• Churn Risk Mitigation: Safeguard ARR and prevent surprises by ensuring risks are well understood and the right stakeholders are involved. Identify at-risk renewals and create a Call to Action with the appropriate account team.

⛳️ Requirements

• Minimum of 3 years of experience in Renewals, Sales Operations, Account Management, or Customer Success.

• Relevant industry experience preferred in High Tech, SaaS, or Cybersecurity.

• Bachelor’s degree from an accredited institution or equivalent experience.

• Ideal candidates will have prior experience managing the SaaS Subscription renewals process.

• Proficiency in MS Excel is essential; advanced formulas, experience with large data sets, connectors, and pivot tables are highly preferred.

• Familiarity with Salesforce.com and/or Salesforce CPQ (SteelBrick), including SFDC report building and Opportunity/Contract management experience.

• Experience managing forecasts in Clari is preferred but not mandatory.

• Ability to effectively balance a diverse range of daily tasks and adjust priorities quickly in a fast-paced environment across multiple engagements.

• Technologically adept and eager to thrive in a dynamic setting.

• Exceptional communication skills, demonstrated through email, conference calls, presentations, and internal meetings.

• Capability to work independently or collaboratively within a team environment.

• Strong attention to detail and exceptional organizational skills.

🏝️ Benefits

• Competitive compensation and equity award packages.

• Comprehensive wellness programs addressing both physical and mental health.

• Generous vacation and holiday policies for optimal recharge.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ internationally.