Renewals Account Executive

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of and oversee the entire renewals lifecycle for designated customers in LATAM/CALA and the USA.

• Ensure timely execution of renewals from quotation to contract finalization and booking.

• Meet specified renewal goals for bookings, revenue retention, and customer loyalty.

• Maintain precise management of the renewal pipeline and provide 90–120 day forecasting visibility.

• Proactively engage with customers, procurement teams, resellers, and partners to address any commercial, operational, or contractual issues prior to expiration.

• Lead negotiations on renewal pricing, terms, amendments, co-terming, and commercial discussions that align with Infovista's policies and business objectives.

• Identify opportunities for upselling and cross-selling in collaboration with Sales and Customer Success teams.

• Conduct Quarterly Business Reviews (QBRs) with customers to assess contract status, align support, understand customer priorities, identify risks, plan renewals, and explore growth opportunities.

• Provide management with clear insights into risks, attrition exposure, renewal status, and forecast accuracy.

• Collaborate closely with customer procurement organizations to synchronize renewals with budgeting, purchasing, and approval cycles.

• Assist in contract negotiations, redlines, Statements of Work (SOWs), amendments, and Master Service Agreements (MSAs) in partnership with internal Legal and Operations teams.

• Maintain knowledge of Infovista’s commercial policies, maintenance/support frameworks, entitlement structures, and contractual governance.

• Coordinate with Deal Desk, Contracts, Finance, Licensing Operations, and Sales Operations to ensure that quotes, subscriptions, contracts, and entitlements are accurate and aligned.

• Facilitate the translation and communication of customer-facing documents between Spanish and English as needed.

• Keep centralized and secure records of customer portals, renewal trackers, procurement processes, key contacts, access requirements, and regional operational data.

• Create, maintain, and consistently update the CALA Renewals Playbook, documenting customer-specific business processes, procurement workflows, renewal timelines, invoicing requirements, and operational best practices.

• Ensure that customer operational data is up-to-date, organized, and consistent across internal systems and teams.

• Maintain the integrity of data across Salesforce CRM and internal commercial systems.

• Ensure that renewal opportunities, forecasting data, contracts, subscriptions, and customer information remain current and accurate.

• Analyze renewal trends, customer risks, and operational gaps to enhance retention and improve forecasting accuracy.

• Support initiatives for process improvement, renewal governance, operational efficiencies, and best-practice development across the Americas Renewals organization.

⛳️ Requirements

• A minimum of 3 years of experience in Renewals, Customer Success, Account Management, Sales Operations, or similar customer-facing commercial roles within a technology or SaaS context.

• Demonstrated experience in managing software maintenance, SaaS, subscription, or support renewals.

• Strong skills in commercial negotiation with a proven track record of meeting renewal and retention goals.

• Solid understanding of forecasting principles, commercial governance, and customer procurement processes.

• Business-level fluency in both English and Spanish is essential.

• Proficiency in Portuguese is considered an additional advantage and a strong plus.

• Excellent written and verbal communication skills with the ability to effectively influence customers and internal stakeholders.

• Experience with Salesforce.com (SFDC), CRM systems, quoting tools, and commercial operations platforms.

• Strong organizational skills with a keen attention to detail and process discipline.

• Capable of managing multiple priorities in a dynamic, cross-functional environment.

• Strong relationship-building skills and the ability to collaborate effectively with global teams.

• A solid understanding of LATAM regional business practices, procurement structures, invoicing processes, and cultural nuances is highly preferred.

• A Bachelor’s degree is preferred or equivalent professional experience is acceptable.

🏝️ Benefits

• Flexible workplaces with adaptable work schedules, workspaces, and locations.

• An inclusive culture where everyone’s voice matters.

• Commitment to sustainability through environmental, social, and governance programs (ESG Group).

• An innovative environment that allows you to shape the future of next-gen networks.

• Competitive compensation and benefits packages.

• Career development plans to foster professional growth.