Renewal Account Manager – Partner Business

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate a comprehensive understanding of customer and partner agreements, NiCE billing models, and competitive offerings to guide renewal strategies.

• Maintain a solid grasp of NiCE products and services.

• Collaborate with partners and customers to comprehend renewal objectives and ensure they align with NiCE’s business goals.

• Prepare and analyze financial and contract data to facilitate internal renewal planning and decision-making processes.

• Work closely with Sales, Customer Success, Legal, and Finance teams to enhance retention and expansion efforts.

• Negotiate all aspects of renewal contracts (including terms, pricing, and multi-year options) to attain mutually beneficial outcomes and safeguard recurring revenue.

• Draft contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management tasks.

• Oversee the quote-to-close process utilizing CRM and CPQ tools.

• Keep accurate renewal forecasts, monitor the renewal pipeline, and provide regular updates on retention and risk to leadership.

• Monitor client retention and revenue performance through Salesforce and other data sources.

• Identify renewal risks, propose mitigation strategies, and communicate effectively with internal and external stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent professional experience.

• Over 4 years of experience in SaaS contract negotiation.

• Familiarity with various SaaS billing models (subscription, usage-based, and hybrid).

• Proven capability to operate efficiently in a fast-paced environment while consistently meeting customer contract deadlines.

• Highly organized and detail-oriented.

• Demonstrated ability to work autonomously with minimal supervision.

• Capacity to navigate multiple negotiations and manage competing priorities.

• Proven adaptability and responsiveness to changes in support of evolving business needs and customer expectations.

• Comfortable functioning in ambiguous situations while maintaining productivity despite incomplete information or shifting priorities.

• Proven ability to propose innovative, strategic ideas and approaches in negotiation.

• Strong problem-solving and critical-thinking abilities.

• Proven capacity to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs.

• Proficient with essential Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities