Renewal Account Manager – Contractor

📋 Description

• Interact with customers and partners to renew subscription and support revenue streams.

• Lead the negotiation of renewal contracts and ensure timely booking of agreements.

• Comprehend and consistently implement Accela’s sales and renewal processes, policies, and approval protocols.

• Create renewal quotes and maintain precise customer and contract information in Salesforce CPQ.

• Utilize AI tools to draft, enhance, and customize renewal communications, ensuring clarity, professionalism, and adherence to timelines.

• Proactively identify renewal risks by analyzing customer engagement signals, contract complexity, and historical trends; escalate potential risks promptly and appropriately.

• Uphold disciplined renewal management practices to foster accurate forecasting and predictable outcomes.

• Drive renewals to completion within established timeframes and clearly communicate risks, delays, or dependencies to stakeholders.

• Support cross-sell and upsell opportunities and collaborate with the field sales team to generate additional revenue.

• Achieve or surpass renewal targets.

⛳️ Requirements

• A minimum of 2 years of experience in Renewal Account Management or a similar role, with a proven track record of independently managing renewal execution, timelines, and results.

• Demonstrated capability to handle multiple renewals simultaneously while maintaining appropriate timelines and prioritization.

• Exceptional attention to detail and analytical abilities, with the skill to accurately interpret contract terms, verify pricing, and uphold reliable renewal data.

• Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders.

• Proven experience in forecasting renewal outcomes, early identification of renewal risks, and proactive communication of potential delays or dependencies.

• Strong cross-functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal teams to drive renewals to completion.

• Comfortable working in a dynamic, fast-paced environment with shifting priorities while maintaining accountability for results.

• Familiarity with CRM and quoting tools for managing renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint.

🏝️ Benefits

• Flexible time off

• Comprehensive medical, dental, and vision plans

• Family planning benefits

• 401(k) retirement savings plan with company match

• Health savings account with company contributions

• Flexible spending account

• Life, accident, and disability coverage

• Business travel insurance

• Employee assistance programs

• Additional well-being benefits