Renewal Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and assess financial reports and contractual documents prior to internal renewal meetings to support informed discussions.

• Interact directly with clients to comprehend their objectives and desired outcomes for contract renewals, ensuring alignment with business goals and customer expectations.

• Negotiate contract terms, pricing, and other details to secure favorable outcomes for both the company and the customer, thereby sustaining and enhancing revenue through effective contract negotiations.

• Collaborate with SAMs, AEs, Technical Account Managers (TAMs), and the Finance team to advocate for the best interests of NiCE and revenue retention objectives.

• Work alongside the finance team to ensure competitive pricing strategies.

• Extend contracts for multiple years.

• Develop a deep understanding of customer contracts and NiCE billing methods.

• Keep informed about competitors and strategize on counter offers to retain customers.

• Maintain a comprehensive knowledge of NiCE products and services.

• Collaborate with TAMs, SAMs, and AEs to provide consistent messaging to customers.

• Measure success by tracking client retention and revenue growth through various sources such as Salesforce and Excel.

• Communicate effectively and professionally with both internal and external stakeholders.

• Investigate areas of risk and prepare recommendations to mitigate such risks.

• Create and prepare contract documents, presentations, emails, and spreadsheets to facilitate contract management activities.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience.

• Over 4 years of relevant experience in contract negotiation.

• More than 4 years of experience in a contact center or service delivery environment.

• Familiarity with SAAS billing models.

• Proven experience in a fast-paced environment and meeting customer contract deadlines.

• Demonstrated ability to work independently with minimal daily supervision.

• Capacity to switch between various negotiation projects as needed.

• Proficient in multitasking responsibilities.

• Show adaptability and responsiveness by embracing change and making necessary adjustments to meet evolving business needs and customer expectations.

• Thrive in uncertain environments by maintaining focus and productivity despite incomplete information or shifting parameters.

• Track and report on renewal metrics, including renewal rates.

• Possess innovative strategic ideas and approaches in negotiation.

• Exhibit problem-solving and critical thinking skills.

• Ability to effectively communicate with high-level customer stakeholders such as CEOs, CTOs, and CFOs.

• Proficient with Microsoft Office applications, PowerPoint, and Salesforce.

• Bonus Experience: Background in Account Management or sales.

🏝️ Benefits

• Join a rapidly growing, market-disrupting, global company.

• Experience a fast-paced, collaborative, and creative work environment.

• Access endless internal career opportunities across various roles, disciplines, domains, and locations.