Renewal Account Manager

📋 Description

• Prepare and evaluate financial reports and contractual documents prior to internal renewal meetings to enable well-informed discussions.

• Interact directly with clients to grasp their objectives and desired outcomes for contract renewals, ensuring alignment with business goals and customer expectations.

• Negotiate contract terms, pricing, and other details to secure advantageous outcomes for both the company and the customer, thereby maintaining and enhancing revenue through effective contract negotiations.

• Collaborate with SAMs, AEs, Technical Account Managers (TAMs), and the Finance team to advocate for NiCE and achieve revenue retention goals.

• Work alongside the finance team to ensure competitive pricing strategies.

• Extend contracts for multiple years.

• Develop a thorough understanding of customer contracts and NiCE billing practices.

• Keep abreast of competitor activities and devise strategies for counter offers and customer retention.

• Maintain a comprehensive knowledge of NiCE products and services.

• Collaborate with TAMs, SAMs, and AEs to ensure consistent communication with the customer.

• Measure success by tracking client retention and revenue growth using various sources, including Salesforce and Excel.

• Communicate effectively and professionally with both internal and external stakeholders.

• Identify areas of risk and prepare actionable recommendations to mitigate those risks.

• Create and develop contract documents, presentations, emails, and spreadsheets to support contract management activities.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.

• 4+ years of relevant experience in contract negotiation.

• 4+ years in a contact center or service delivery environment.

• Familiarity with SAAS billing models.

• Proven experience in a fast-paced setting while meeting customer contract deadlines.

• Demonstrated capability to work independently with minimal daily supervision.

• Ability to shift between negotiation projects as needed.

• Capacity to manage multiple responsibilities simultaneously.

• Display adaptability and responsiveness by welcoming change and implementing necessary adjustments to meet evolving business needs and customer demands.

• Excel in uncertain environments by maintaining focus and productivity despite incomplete information or changing parameters.

• Track and report on renewal metrics, including renewal rates.

• Exhibit innovation with strategic ideas and approaches in negotiations.

• Possess problem-solving and critical thinking abilities.

• Capable of effectively communicating with high-level customer stakeholders, including CEOs, CTOs, and CFOs.

• Proficient in Microsoft Office applications, PowerPoint, and Salesforce.

🏝️ Benefits

• Become part of a rapidly growing, market-disrupting global company.

• Experience daily opportunities for learning and growth.

• Access to endless internal career opportunities across various roles, disciplines, domains, and locations.