Renewal Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee the customer lifecycle, which includes onboarding, adoption, usage, and training for active contract customers following a formal transition from the Account Executive (AE) to guarantee sustained high retention rates.

• Establish yourself as a trusted advisor and customer advocate by nurturing relationships with key clients and fostering new champions within accounts.

• Collaborate closely with the expansion partner within your accounts to manage the sales process and achieve quota targets related to renewals and Lift within the defined Book of Business.

• Ensure consistent customer interaction throughout the year via quarterly business reviews (QBRs), updates on the product roadmap and feature releases, as well as product usage updates.

• Timely complete renewals for all active contracts within the assigned Book of Business.

• Work in partnership with the Sales team and other stakeholders to ensure the existing customer base receives the expected value from their tailored solutions.

• Develop and enhance your expertise in Cyber Threat Intelligence and DomainTools’ data, as well as understanding the competitive landscape.

• Leverage Salesforce and Gainsight, the Customer Success Software, to maintain accurate and timely records of customer engagements, customer health, pipeline management, opportunity management, and forecasting data.

⛳️ Requirements

• 3+ years of experience in global multinational account management roles, particularly with technology solutions (preferably within the Cyber Security sector).

• Direct account management experience with major global organizations (Global F100) and governmental entities.

• Hands-on experience with cybersecurity solutions, with a preference for DNS-specific knowledge.

• Experience with SaaS offerings, demonstrating a successful track record in both retention and expansion.

• Proven ability to influence key decision-makers and negotiate effectively based on value and closing timelines.

• An analytical mindset towards customer engagement, pipeline management, and enhancing overall customer success and support.

• Proficient in multitasking and managing numerous priorities efficiently, collaborating internally to achieve results, and being accountable for performance based on assigned goals.

• Willingness to travel throughout the year to represent DomainTools at trade events and exhibitions to help foster pipeline growth and enhance DomainTools’ brand visibility.

• Consistently meet or exceed role-specific KPIs.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off policy and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Engaging work environment with a focus on collaboration and innovation.