Relocation Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Build rapport and maintain consistent positive communication with employees undergoing relocation.

• Evaluate the needs of relocating employees and familiarize yourself with client relocation policies.

• Provide guidance and facilitate relocation benefits in alignment with client policies.

• Collaborate with Client Service Managers regarding policy exceptions and necessary documentation.

• Organize or adjust travel arrangements, including flights, accommodations, and car rentals.

• Support rental home or apartment searches using referrals and online tools.

• Oversee household goods surveys, packing/loading procedures, delivery, and claims management.

• Offer assistance with home marketing strategies.

• Manage expense reimbursements and payments to service partners.

• Achieve or surpass service metrics and revenue-generation targets.

• Address issues to Client Service Managers and TRC leadership as necessary.

• Adhere to Move Track workflows for timely billing processes.

• Keep precise records of relocation files, documents, actions, and notes.

• Suggest opportunities for cost savings and increased efficiency.

• Collaborate across teams and provide desk coverage when needed.

• Execute additional assigned responsibilities.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 3 years of customer service experience is preferred.

• Exceptional verbal and written communication abilities.

• Capability to operate with limited supervision, while organizing and prioritizing tasks and projects.

• Strong attention to detail, accuracy, and adherence to data entry and departmental standards.

• Proficiency in critical thinking and problem-solving.

• Demonstrated persistence and tact in issue resolution.

• Strong customer relationship skills, along with discretion and integrity.

• Skills in conflict resolution and negotiation.

• Professional demeanor and appearance.

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).

• Strong work ethic with flexibility for off-hours as needed.

• Willingness to travel for meetings and training sessions as required.

• Consistent, reliable attendance.

• Frequent use of phone and computer technologies.

🏝️ Benefits

• Comprehensive training program and shadowing opportunities.

• Travel to meetings and training events as necessary.