Employee Assistance Program – Clinical Counselor

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Deliver telephone-based assessments, triage, consultations, counseling, and informational services within a call center setting.

• Employ advanced clinical assessments, motivational interviewing techniques, and solution-focused/short-term problem resolution strategies.

• Perform risk assessments, as well as evaluations related to substance abuse and mental health.

• Formulate immediate action and safety plans in accordance with the urgency of the situation.

• Suggest suitable mental health and substance use levels of care.

• Comprehend members’ needs and align them with their individual theory of change.

• Provide information regarding mental health, substance abuse, community treatment, and associated programs.

• Connect members to resources to help mitigate stressors.

• Collaborate with multidisciplinary teams to enhance positive clinical outcomes and ensure continuity of care.

• Manage multiple tasks by documenting and typing while utilizing call-handling tools.

• Safeguard member confidentiality and adhere to enterprise and EAP confidentiality standards.

• Keep accurate and comprehensive documentation to meet risk management and regulatory standards.

• Sustain current independent behavioral health licensure in good standing and comply with state licensing requirements.

⛳️ Requirements

• Minimum of 1 year of experience in crisis intervention.

• Possess a valid, unrestricted independent professional behavioral health clinical license to practice according to state regulations in your state of residence; acceptable licenses include LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist.

• Availability for 24x7x365 call center coverage, including holiday shifts.

• Demonstrated experience in facilitating positive behavior change for patients/clients.

• A dedicated workspace that is free from distractions, equipped with a room that has a closing door.

• Reliable, hardwired internet connection.

• Minimum home internet download speed of 400mbps and upload speed ranging from 10-20mbps.

• Broadband or Fiber connection; DSL (satellite) and cellular internet are not acceptable.

• A 4-port modem, with the fourth port designated for work internet use.

• Preferred: Over 1 year of experience in EAP, Behavioral Health, or Social Services.

• Preferred: Experience working with diverse populations.

• Preferred: Familiarity with brief therapy models and motivational interviewing.

• Preferred: Previous call center work experience.

• Capability to quickly establish and maintain rapport, fostering a high level of customer trust.

• Strong computer and literacy skills.

• Master’s degree in a behavioral health counseling profession.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that support physical, emotional, and financial well-being, based on eligibility.