Relocation Consultant, APAC

This is a fully remote position, open to applicants in Australia, +2 more countries.

📋 Description

• Establish trusted relationships with relocators throughout their relocation experiences as the primary point of contact.

• Assign tasks when suitable.

• Communicate via the PerchPeek app and through consultative, supportive phone calls.

• Grasp customer needs, articulate relocation services, and provide expertise, guidance, and support.

• Manage challenging or intricate relocator inquiries and situations utilizing critical judgment.

• Appropriately escalate issues to obtain the best results.

• Provide advice on relocation and life in the destination country.

• Assist relocators in comprehending and adhering to company relocation policies and managing relocation allowances.

• Recommend and coordinate additional relocation services, including immigration, tax, and shipping providers.

• Keep precise and valuable operational data for analysis, reporting, and insights.

• Aid in the implementation of process enhancements, procedures, and tools.

• Assign tasks to third-party consultants and oversee service delivery in accordance with quality standards and SLAs.

• Identify and manage escalations, delivery challenges, and inefficiencies.

• Guide relocators in utilizing the Relocator App and its features and content.

• Advocate for knowledge capture and contribute to the PerchPeek content library.

• Collaborate with other Relocation Coaches on innovative problem-solving and knowledge sharing.

⛳️ Requirements

• Proficiency in both verbal and written English.

• Familiarity or direct experience with major cities and lifestyle norms in the APAC region.

• Knowledge of additional APAC countries and their local lifestyles is preferred.

• Highly organized and efficient, with the ability to prioritize time across customer portfolios and relocation timelines.

• Articulate and concise written and verbal communication skills.

• Capability to tailor communications to individual customers.

• Comfortable managing expectations and diplomatically addressing concerns or objections.

• Strong focus on delivery and completion.

• Exceptional attention to detail.

• Ability to navigate ambiguous situations and adapt to challenging customer needs or expectations.

• Resilience and adaptability in evolving business, product, and customer contexts.

• Capacity to work independently in a fully remote environment.

• No prior relocation experience necessary; training will be provided.

🏝️ Benefits

• Complimentary training course on how to become a successful Flex Relocation Coach.

• Paid training on all internal systems.

• Comprehensive free training and up-skilling program.

• Fully remote and independent working environment.