Reliability Operations Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee incident investigations during the daytime hours of your region, ensuring timely updates, appropriate escalation, and support for senior engineers leading the response efforts.

• Address escalations from Tier 1 support by utilizing established runbooks, metrics, logs, and diagnostics to resolve issues or escalate to Tier 3 when necessary.

• Revise runbooks and operational documentation in light of new issues, findings, and feedback, guaranteeing clarity and consistency throughout all procedures.

• Deliver clear and precise updates during incidents, making sure information reaches the appropriate engineering and SRE personnel while facilitating organized incident coordination.

• Engage in discussions regarding root causes, share operational insights, and contribute to process enhancements that improve system stability and supportability.

⛳️ Requirements

• 2–4 years of experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a similar technical support role.

• Proficiency in Linux, including system navigation, log analysis, and performing basic diagnostics.

• Capability to interpret metrics, logs, and traces using tools such as Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry.

• Familiarity with Jira or comparable ticketing systems.

• Strong sense of ownership and accountability regarding operational responsibilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work hours.

• Opportunities for professional development and career growth.