Release Customs Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately process, rate when necessary, and timely release client shipments.

• Generate customs entries by examining shipment documentation and selecting the appropriate client records, vendors, keywords, and HS codes.

• Input shipment details for release, rating, and billing, ensuring all mandatory fields are complete and accurate.

• Establish the correct value for duties and tariff treatment based on invoice details and sales terms.

• Reach out to analysts or client service teams for any missing documentation, information, or release instructions.

• Verify documentation for release conditions, compliance, rating compliance, and free trade certificates.

• Adhere to standard operating procedures (SOPs), exceptional service protocols (ESPs), business rules, and specific client instructions.

• Identify outdated procedures and suggest improvements to enhance efficiency and client service.

• Research and respond professionally to information requests from the Call Center via phone or email.

• Prioritize tasks based on client and customs requirements, as well as applicable standards.

• Elevate two-step release requirements and any authorization or release issues to the relevant analyst, specialist, or supervisor.

• Update, approve, and release billing information as needed.

• Assist with billing and ASR data entry as required.

• Engage in the daily operations of Release Operations.

• Utilize available system automation tools to facilitate release processing.

• Execute other related tasks as assigned by management.

• Comply with established policies and procedures.

⛳️ Requirements

• Required: High School diploma/GED or equivalent.

• Preferred: Associate degree or post-secondary education.

• No prior experience necessary.

• Must be working towards or have successfully completed the Certified Customs Specialists (CCS) designation through CSCB or NCBFAA, if not already obtained.

• Successful completion of the CCS examination is essential for further career advancement.

• Excellent oral and written communication skills alongside strong organizational abilities.

• Strong client-service orientation and interpersonal skills with both internal and external clients and colleagues.

• Capability to manage large volumes of work and meet tight deadlines.

• High attention to detail, organization, completeness, and precision.

• Good analytical and problem-solving skills.

• Ability to make decisions and provide recommendations within authorized limits.

• Exceptional time management abilities.

• Ability to present a professional image.

• Proficiency in Microsoft Word and Excel.

• Competence in using a personal computer and common business machines/software.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for incentives.

• Professional development programs.

• Continuous learning opportunities.

• Long-term support for career growth.

• A flexible and growth-oriented working environment.

• Accommodations available throughout the recruitment process for applicants and employees with disabilities.