Relationship Officer – General Processing

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Meet monthly KPIs and designated card acquisition goals

• Sustain performance, productivity, and efficiency across systems and product campaigns

• Direct telesales efforts towards achieving sales objectives

• Adhere to verification policies, banking protocols, and regulatory standards

• Update systems based on customer interactions

• Reach out to potential and existing clients via phone to introduce and promote banking products

• Comprehend customer requirements and suggest appropriate banking solutions

• Cross-sell and upsell products to maximize revenue potential

• Process customer requests and offers effectively

• Address customer issues, inquiries, and complaints; escalate matters to the Team Lead as necessary

• Maintain accurate records of approvals, requests, and reports

• Foster and sustain customer relationships

• Generate daily and monthly team reports and Management Information Systems (MIS)

• Participate in daily team huddles and fulfill team obligations

• Track personal performance and adjust strategies to enhance sales results

• Comply with all control parameters and policies established by the bank's audit team

⛳️ Requirements

• Bachelor's degree

• 1-2 years of experience in a similar role

• Preferably possesses a practical marketing background

• Exceptional people management abilities

• Strong focus on sales and customer satisfaction

• Capacity for creative thinking and working under pressure

• Outstanding presentation skills

• Cooperative team player with a results-oriented mindset

• Business acumen

• Proficient analytical and computer skills

• Flexible and adaptable

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for professional development

• Supportive work environment