Relationship Manager – Strategic

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of educational partners to enhance retention, renewals, and growth opportunities within your business segment.

• Develop customized engagement initiatives, training sessions, and interaction points to boost product adoption and elevate partner health on a large scale.

• Utilize customer feedback, usage analytics, and health indicators to detect risks early and implement proactive measures that enhance outcomes.

• Collaborate across teams including Support, Sales, Product, and Marketing to efficiently address partner requirements and enhance the overall customer experience.

⛳️ Requirements

• A minimum of 2 years in customer success, account management, or a partner-facing role.

• Experience in overseeing a strategic portfolio and crafting tailored support approaches.

• Demonstrated success in driving onboarding, adoption, retention, and renewal metrics.

• Strong aptitude for SaaS products and a quick learner of intricate systems.

• Proven experience in managing complex customer relationships and engaging in nuanced discussions with assurance.

• Excellent written and verbal communication skills, presenting a polished and professional demeanor.

• An analytical mindset, capable of leveraging data and judgment to evaluate account health and prioritize actions.

• Detail-oriented with robust project management abilities, thriving in a fast-paced, collaborative environment.

🏝️ Benefits

• Equity in a rapidly expanding company.

• 401(k) matching, competitive salary, and financial coaching.

• Paid parental leave, fertility assistance, and parental coaching.

• Comprehensive medical, dental, and vision coverage, along with mental health support and wellness stipends.

• Learning stipends for ongoing personal and professional development.

• Internet reimbursement, commuting costs, and complimentary lunch/gym access at our SF office.

• Flexible paid time off, 15 holidays, and 2 additional flexible days.

• Team outings and referral bonuses.