Relationship Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Cultivate and sustain robust relationships with Senior Management and C-level executives of key accounts.

• Collaborate with internal teams to ensure a seamless onboarding process and a positive client experience during implementation and launch.

• Act as the primary point of contact for billing, accounts receivable, and third-party audit requests.

• Organize and facilitate monthly calls and quarterly business reviews with supported clients, while also contributing to the tracking and reporting of monthly revenue to both leadership and clients.

• Foster customer relationships to transform them into zerohash advocates, aiding in the creation of a strong customer community.

• Ensure the delivery of the highest quality of service across the business, as measured by NPS.

• Collaborate with Engineering, Product, Sales, Finance, and Marketing teams to amplify the enterprise voice internally, influence product roadmaps, and guarantee that our solutions align with market needs.

• Identify opportunities for expansion, upselling, and cross-selling, while promoting the adoption of new products.

• Design and execute data-driven reporting to monitor client satisfaction.

• Oversee retention and contract renewals.

• Demonstrate excellence in navigating a dynamic and rapidly changing environment.

• Serve as an internal buffer between clients and the leadership team.

⛳️ Requirements

• Driven by zerohash’s mission to create a seamless and top-tier experience for our most valued clients.

• Bachelor's degree or equivalent practical experience required.

• Minimum of 3 years of experience in B2B Relationship Management.

• Outstanding written and verbal communication skills.

• Ability to work independently in a fast-paced environment.

• Open to feedback and able to implement changes promptly with a positive outlook.

• Interest in being a relationship builder, collaborative partner, and dynamic project manager.

• Experience in a complex ecosystem of SaaS or payment products.

• Capability to simplify complex business concepts into clear and understandable conversations and to structure ambiguous, unstructured problems.

• Willingness to travel up to 20% to zerohash offices and client locations, depending on business needs.

• Experience in contract negotiation and dispute resolution.

• Background in fintech, brokerage, and/or the cryptocurrency industry.

🏝️ Benefits

• Healthcare Insurance: zerohash covers approximately 100% of employee premiums and a portion for spouses/children (U.S. only).

• Vision & Dental Insurance (U.S. only).

• Opportunity to earn equity.

• Maternity & Paternity leave after 6 months of employment.

• WeWork All Access Membership.

• Work From Home Yearly Stipend.

• Learning & Development Yearly Stipend after 6 months of employment.