Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and expand a portfolio of multifamily customer accounts while identifying and cultivating new program opportunities.

• Act as the local program representative and main point of contact for customers and trade allies throughout the service region, from Blaine to Olympia.

• Enhance program participation and customer engagement through proactive outreach, relationship development, and educational initiatives.

• Create and present customer proposals and recommendations that align with energy savings and program goals.

• Maintain a strong pipeline of energy efficiency projects to meet participation and energy savings targets.

• Organize your own routes and schedule for daily customer visits and contractor interactions.

⛳️ Requirements

• 5-8 years of relevant industry experience.

• A Bachelor's degree is preferred; however, relevant industry experience may substitute for formal education.

• Establish and nurture strong, trusted relationships with customers and contractors.

• Regularly meet or exceed participation and energy savings objectives.

• Provide outstanding customer service and technical assistance.

• Efficiently manage complex projects from initiation to completion.

• Advocate for energy efficiency solutions that offer enduring value to customers and utility partners.

• Possess experience with multifamily properties, construction, or retrofit work, including heat pumps, heat pump water heaters, insulation, or weatherization.

• Have some familiarity with or comfort in a sales-oriented approach; previous sales experience is advantageous but not mandatory.

• Experience in people management is a plus.

• Hold industry certifications such as Certified Energy Manager (CEM), LEED Green Associate, or BPI certification.

• Maintain a valid driver's license and the ability to travel frequently throughout Western Washington for customer meetings, site visits, and contractor interactions. Overnight travel is infrequent, typically occurring no more than once a month or every other month.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; we also provide a company-paid health care concierge service to assist you in navigating our health plan for optimal decision-making for you and your family.

• 401(k) plan with company match.

• Paid vacation, sick leave, personal time off, and parental leave.

• Paid Volunteer Time: contributing to our communities is a core value for us.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program – offers benefits designed to help you manage everyday responsibilities.

• Access to on-demand training courses to further your career advancement.