Relationship Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and enhance customer relationships.

• Manage your own portfolio of clients independently.

• Serve as the main contact for our clients, fostering a trusting relationship.

• Conduct regular assessments and strategically nurture customer connections.

• Organize client meetings and represent our company professionally in external interactions.

• Act as the primary liaison and maintain oversight of all pertinent customer matters.

• Assume responsibility for scheduling and overseeing sales projects.

• Coordinate ongoing processes to ensure seamless implementation.

• Identify areas for optimization and proactively enhance customer-specific processes.

• Monitor timelines, quality, and results closely.

• Discover up-selling and cross-selling opportunities to expand existing accounts.

• Develop strategic account plans and play an active role in revenue growth.

• Recognize potential risks early and formulate proactive strategies for long-term customer retention.

• Manage project budgets and financial key performance indicators (KPIs).

• Track revenue, invoices, and project outcomes.

• Utilize a data-driven approach to make informed decisions.

⛳️ Requirements

• Proven experience in relationship management, account management, or sales.

• Exceptional negotiation skills and outstanding communication capabilities.

• Strategic mindset complemented by analytical skills and a strong affinity for numbers.

• Independent, organized, and solution-focused work approach.

• Confident and professional demeanor when interacting with clients.

• Ability to efficiently manage multiple projects and prioritize effectively.

• Eager to take on responsibilities and grow alongside the company.

🏝️ Benefits

• 100% remote work (home office).

• A stable position with permanent employment.

• An appealing compensation structure (base salary plus commission).

• A dedicated onboarding mentor to assist you (training on the job) and a structured induction process.

• An open organizational structure that prioritizes transparency.

• Predictable and family-friendly working hours.

• Work from your own space with our equipment, either from home across Germany or at our Berlin office.