Relationship Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for establishing, nurturing, and further enhancing long-term client relationships.

• Conducting analysis of client requirements and formulating customized solution strategies.

• Providing proactive advice on the group’s offerings and services.

• Crafting strategies aimed at customer retention and revenue enhancement.

• Managing coordination and acting as an interface between clients and internal specialist departments.

• Overseeing customer satisfaction and facilitating regular feedback and strategic meetings.

• Preparing proposals, presentations, and contractual documentation.

• Keeping an eye on market trends and competitor activities.

• Actively integrating customer feedback into the ongoing development of products and services.

• Compiling and presenting key customer and revenue metrics (reporting).

⛳️ Requirements

• A completed degree in business, sales, communications, or a similar qualification.

• Several years of experience in account management, sales, customer success, or relationship management.

• Excellent communication and empathetic abilities.

• A structured, independent, and solution-focused approach to work.

• A confident demeanor and strong negotiation capabilities.

• High orientation toward customer service and satisfaction.

• Strong analytical skills and a solid understanding of business contexts.

• Willingness to travel for client and project meetings (within Germany).

🏝️ Benefits

• Remote work: We offer flexible working arrangements as a standard practice.

• Modern headquarters in Ingolstadt: Experience an inspiring workplace equipped with state-of-the-art facilities, a relaxation room with a massage chair, and an urban rooftop terrace.

• Individual training and development: We will collaboratively develop a customized professional development plan.

• First-class work equipment: You will receive all necessary tools for efficient work from day one.

• Security & benefits: Company pension plan, occupational disability, and accident insurance.

• Events & culture: Participate in regular exceptional events and monthly cultural lunches.

• Additional benefits: We welcome special requests or ideas.