Relationship Manager

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Conducting market research to gain insights into industry trends, customer requirements, and competitive environments.

• Analyzing data to uncover opportunities and challenges within the marketplace.

• Defining and pinpointing target audiences for various products or services.

• Developing buyer personas to better understand customer demographics, behaviors, and preferences.

• Executing traditional marketing techniques, including print advertising, direct mail campaigns, and door-to-door sales.

• Providing assistance with all aspects related to agent onboarding, management, business development, and resolving issues.

• Overseeing agents' activities and performance to align with established targets.

• Gathering and analyzing customer feedback through surveys and other methods.

• Utilizing feedback to enhance products, services, and marketing approaches.

• Implementing strategies to retain and renew existing client contracts.

• Addressing customer concerns swiftly to foster long-term relationships.

• Recognizing opportunities for cross-selling additional products or services.

• Maximizing revenue by encouraging clients to upgrade or broaden their purchases.

• Staying updated on the features, benefits, and applications of the company’s offerings.

• Effectively communicating product knowledge to both potential and existing clients.

• Identifying prospective customers and businesses that may have an interest in the company’s products or services.

• Generating leads through various avenues, including cold calling, networking, and online research.

⛳️ Requirements

• HND or B.Sc in any field (Minimum of Lower Credit or Second Class Lower).

• Candidates must be no older than 28 years.

• NYSC Status: Completed.

• A minimum of 6 months to two (2) years of sales experience, preferably in a Financial Institution or any Agency Supported Institution.

• Experience in customer service is essential.

• Ability to self-motivate and independently manage oneself.

• Excellent communication and interpersonal skills are required.

• Strong organizational and IT skills are necessary.

• Customer-oriented with the ability to adapt and respond to diverse personalities.

• **Location: Nationwide**

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career progression.

• Supportive and dynamic work environment.

• Health and wellness benefits.