Rehab Product Support Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with Field Sales as a cohesive team to enhance applications and configurations of advanced Rehab products.

• Provide training, development, and support for Rehab products, including Q Logic electronics, to customers, therapists, and VA facilities.

• Liaise with Rehab Product Specialists, Regional Managers, and the Quantum Team to address the needs of Rehab providers in the designated Field Sales territory.

• Travel across the assigned territory to conduct training sessions and presentations on Quantum Products, emphasizing Q Logic electronics.

• Support educational presentations and offer technical training within the territory.

• Communicate any Quality Assurance issues and concerns.

• Report field data regarding growth opportunities to Rehab Product Specialists and the Regional Manager.

• Maintain an inventory of demo chairs, electronics, and accessories necessary for field operations.

• Manage time and territory in a cost-effective manner.

• Submit monthly expense reports and weekly travel itineraries.

• Assist providers and technical staff with troubleshooting and repairs of field units.

• Engage in VA clinics and activities related to the VA.

• Adhere to safety and security protocols, promptly reporting any accidents, incidents, or injuries.

• Complete the Annual CTPAT Security Training.

• Commit to continuous improvement and exhibit sound business judgment.

• Collaborate effectively with all Pride departments to surpass both internal and external expectations.

⛳️ Requirements

• Must possess a team-oriented attitude, be friendly, professional, detail-oriented, and honest.

• Capable of multitasking, problem-solving, and prioritizing in a fast-paced environment.

• Ability to collaborate with multiple departments as part of a cross-functional team.

• Skilled in assembling and troubleshooting mechanical and electrical devices.

• Willingness to travel for company needs and transport demo equipment as required.

• Ability to lift, push, and pull up to 50 lbs.

• Demonstrated drive for advancement and continuous improvement.

• Basic proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.

• Strong web navigation skills.

• Exceptional verbal and written communication abilities.

• Outstanding planning, customer service, public speaking, and presentation skills.

• Preferred: Basic working knowledge of Pride operating systems.

• Preferred: Basic understanding of clinical diagnoses and equipment considerations.

• Preferred: Strong mechanical and/or electrical assembly and troubleshooting skills.

• At least 1 year of experience in Electro-Mechanical Applications in the Health Care Industry, Sales, Manufacturing, or Production, or an Associate Degree in a relevant Health Care field; a Bachelor’s Degree may be considered in lieu of an Associate Degree.

• High School Diploma or GED is required.

• Must be legally authorized to work in the United States without sponsorship now or in the future.

• Preferred: At least 2 years of experience in the Mobility Industry.

• Preferred: Current or prior successful employment with Pride Mobility Products Corporation.

• Preferred: Associate Degree in a Health Care related field.

• Preferred: Assistive Technology Professional (ATP) Certification.

🏝️ Benefits

• Commission.

• Company-provided travel and transportation of demo equipment as business needs dictate.

• Equal Opportunity employment protections.

• Reasonable accommodations or assistance for applicants with disabilities.