Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the logistics of patient transfers, acceptance, and bed assignments following client-designated workflows.

• Determine the suitable level of care, accepting provider, consultation, and access from referral sources.

• Collaborate with clinicians to convey precise clinical presentations, ensure timely access and correct bed assignments, and document patient information.

• Employ critical thinking and clinical judgment to formulate appropriate destination care plans.

• Act as a liaison among patients, physicians, hospital personnel, external agencies, and client facilities.

• Track individual and team compliance and performance metrics.

• Facilitate process improvements and adhere to regulatory and quality initiatives.

• Identify, analyze, and report obstacles to patient access and throughput.

• Communicate safety, compliance, and operational risks through the established chain of command.

• Provide recommendations based on clinical data, patient or physician preferences, and facility capabilities and resources.

• Engage in process enhancement, professional growth, peer evaluation, shared leadership, and development activities.

• Assist in the collection of quality data.

• Execute additional tasks and analyses as requested or directed.

• Work assigned shifts on a six-week rotation, including every other weekend, on-call duties, and rotating holiday coverage.

• Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET, and work with a preceptor during the fourth week.

⛳️ Requirements

• Current Registered Nurse (RN) license is mandatory.

• Active multistate/compact RN licensure is required if applicable based on the state of residence.

• An Associate Degree in Nursing or a diploma (ADN) is required.

• A minimum of one year of acute care experience is required.

• Must uphold active RN licensure in the states where transfer center services are provided.

• A designated workspace with a locking door is required, in compliance with HIPAA regulations.

• A secondary work location that aligns with HIPAA regulations is recommended for power outages.

• Internet speed of at least 100 Mbps download and 20 Mbps upload is required at both primary and secondary work locations.

• Proficiency in EHR data entry, telephony systems, and office applications is expected.

• Familiarity with EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations is necessary.

• Competence in Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) is required.

• Ability to assess and interpret patient transfer case information is essential.

• Competence to escalate and inform about changes in patient status is required.

• Skill in documenting tasks and conversations related to patient transfers is necessary.

• Strong critical thinking abilities are important.

• Exceptional oral and written communication skills are required.

• A Bachelor of Science in Nursing (BSN) is preferred.

• Three or more years of acute care experience is preferred.

• Experience in a healthcare contact center is preferred.

• Training in Epic electronic health records is preferred.

• Training in Genesys contact center operations is preferred.

🏝️ Benefits

• Competitive salary.

• Performance incentives.

• Referral bonuses.

• 403(b) retirement plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Life insurance coverage.

• Access to mental health resources and discounts.

• Paid time off (PTO).

• Parental leave and Family Medical Leave Act (FMLA) benefits.

• Short- and long-term disability insurance.

• Backup care services for children and elderly family members.

• Tuition assistance programs.

• Support for professional development and continuing education.

• Opportunity for remote work from home.

• Flexible scheduling options for days, evenings, and nights.

• On-call responsibilities and a rotating holiday schedule.