Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the logistics of patient transfers, including acceptance, consultations, access, and bed assignments.

• Determine suitable levels of care, accepting healthcare providers, and destination plans across hospitals, clinics, extended care facilities, and physician offices.

• Relay precise clinical presentations, patient details, bed assignments, and access information to both referring and receiving facilities.

• Collaborate effectively with clinicians, physicians, hospital staff, medical professionals, leadership teams, and external agencies.

• Utilize clinical judgment, critical thinking, and established workflows to enhance patient outcomes.

• Accurately enter and maintain data in EHR, telephony, and office systems while ensuring the protection of PHI.

• Monitor compliance and performance at both team and individual levels.

• Assist in implementing process changes, ensuring regulatory compliance, quality initiatives, and promoting operational efficiency.

• Report barriers related to safety, compliance, access, and throughput through the appropriate chain of command.

• Engage in process improvement, professional growth, peer development, peer review, shared leadership, and quality data collection.

• Execute additional tasks and analyses as assigned.

⛳️ Requirements

• Active Registered Nurse (RN) license is mandatory.

• If applicable, active multistate/compact registered nurse (RN) licensure based on state of residence is required.

• An Associate Degree in Nursing or a diploma (ADN) is essential.

• A minimum of 1 year of acute care experience is necessary.

• Experience in a healthcare contact center is preferred.

• Familiarity with Epic electronic health records is advantageous.

• Genesys contact center experience is a plus.

• A designated workspace with a locked door is required in accordance with HIPAA regulations.

• A secondary work location that complies with HIPAA regulations is recommended for power outages.

• Minimum internet speeds of 100 Mbps for downloads and 20 Mbps for uploads are required at both primary and secondary work locations.

• Proficiency with Microsoft Office applications, such as Outlook, MS Teams, Excel, and Word, is essential.

• Competence in EHR data entry, telephony systems, and office systems is necessary.

• Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations is expected.

• Strong critical thinking, clinical decision-making, multitasking, attention to detail, and technological proficiency are needed.

• Excellent verbal and written communication skills are required.

• Ability to communicate effectively with clinical care team members and practice active listening.

• Must maintain active RN licensure in states where transfer center services are offered.

🏝️ Benefits

• Competitive pay.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Coverage for medical, dental, vision, and prescriptions.

• Options for HSA/FSA.

• Life insurance.

• Access to mental health resources and discounts.

• Paid time off.

• Parental leave and FMLA leave.

• Short- and long-term disability coverage.

• Backup care services for children and elders.

• Tuition assistance.

• Support for professional development.

• Continuing education opportunities.