Registered Client Service Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly engage with advisors and clients, take ownership of inquiries, and resolve them in a timely manner.

• Respond to questions related to account activities, policies, and necessary documentation.

• Perform proactive outreach concerning Required Minimum Distributions (RMDs), distributions, and tax-related forms.

• Process account activity instructions for new accounts, cash management, transfers, account maintenance, and trade orders.

• Investigate complex scenarios, manage client expectations, determine solutions, and collaborate with internal teams.

• Provide education to clients and advisors on account services, features, and technologies, including eSignature, paperless statements, and Account View.

• Share best practices, support the development of peers, and engage in assigned projects.

• Oversee operational reports related to cash management, RMDs, distributions, debits, and pending settlements.

• Manage and execute project tasks, including the linking of annuities.

• Contribute to reducing operating costs through the adoption of technology and minimizing NIGOs.

• Assist with covering PTO requests from colleagues in different offices.

• Answer phone calls, arrange appointments, and prepare materials for client meetings upon request.

• Maintain client records in Redtail and/or Wealthbox CRMs.

• Complete expense reports for financial advisors when needed.

⛳️ Requirements

• Minimum of 2 years of experience in the financial industry, ideally within wealth management.

• Must hold SIE, Series 7, and Series 66 licenses.

• Strong client service background with exceptional communication skills.

• Demonstrated capability to thrive in a remote working environment.

• Willingness to support advisors with occasional travel (approximately once a year).

• Excellent attention to detail and strong organizational skills.

• Proficient in oral and written communication; able to convey complex information in a clear and straightforward manner.

• Exceptional interpersonal skills, with the ability to cultivate and nurture relationships with clients, colleagues, and both internal and external partners.

• Strong problem-solving skills.

• Effective time management abilities, capable of managing multiple projects and meeting deadlines.

🏝️ Benefits

• 401K matching.

• Health benefits.

• Employee stock options.

• Paid time off.

• Volunteer time off.

• LPL Total Rewards package.

• Occasional travel to strengthen relationships with supported advisors (approximately once per year).