Especialista en Atención al Cliente, Fidelización

This is a fully remote position, open to applicants in Spain.

📋 Description

• Respond to incoming customer calls with a friendly and professional demeanor.

• Provide customers with updates regarding the status of their services.

• Document incidents and issues reported by customers.

• Offer basic support, including guiding customers on how to download and access the application.

• Handle calls from technicians in the field and provide them with the necessary information.

• Relay relevant information to all parties and ensure it is recorded.

• Escalate incidents that require decision-making or technical support.

• Present the recommendations plan to existing customers.

• Reach out to property managers to introduce the company and share the service dossier, as volume allows.

⛳️ Requirements

• Minimum of 1 year of experience in customer service, support, call center, service coordination, or commercial functions.

• Experience in tracking incidents or cases until resolution.

• Comfortable speaking on the phone with both customers and technicians.

• Ability to resolve simple problems and know when to escalate a situation.

• Quick to learn new processes and tools.

• Preferred experience in service companies, technical support, telecommunications, insurance, maintenance, or technology.

• Preferred experience in businesses with continuous customer service and incident tracking.

• Preferred experience in identifying commercial opportunities or generating sales through referrals.

• Preferred experience working remotely.

• Excellent communication skills and a personable approach.

• Empathy and active listening skills.

• Customer-oriented with a service mindset.

• Proactive and initiative-driven.

• Consistency in follow-up until pending matters are resolved.

• Strong organization and responsibility.

• Commercial attitude.

• Positive attitude, energy, and eagerness to grow with the company.

• Part-time position, 4 hours daily.

• Workday starts at 11 AM, Spain time.

• Freelance or service provision modality.

🏝️ Benefits

• Training on the company’s services, procedures, and work tools.

• Ability to work from anywhere in Latin America and from home.

• Opportunity to work for companies located in Europe.