Regional Technician Trainer – NorthEast, TriState Area

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding of new technicians, which includes safety, technical, and customer service training.

• Collaborate with branch managers and field service managers during the technician onboarding process.

• Create standardized onboarding procedures and timelines across regional branches.

• Conduct classroom training sessions for technicians.

• Organize ride-along and field training experiences.

• Provide guidance on generator maintenance, troubleshooting, diagnostics, repairs, and best practices.

• Assess technician proficiency and pinpoint further training requirements.

• Design accelerated training pathways and uniform training materials.

• Mentor and coach technicians in their career development and technical skills advancement.

• Maintain a skills matrix for technicians that outlines competency levels, certifications, and training gaps.

• Evaluate current technicians for promotion eligibility.

• Carry out field quality audits and post-repair evaluations.

• Detect recurring technical challenges and propose training initiatives.

• Emphasize safety policies and procedures, ensuring technicians possess necessary PPE and safety gear.

• Perform safety audits and field observations.

• Provide training on OSHA regulations, safe work practices, and company safety standards as needed.

• Assist in safety incident investigations and corrective actions.

• Participate in preventive maintenance and repair tasks alongside technicians in the field.

• Aid in complex troubleshooting and repairs.

• Act as a technical resource for Field Service Managers, Dispatch, and Operations staff.

• Uphold service quality, craftsmanship, professional customer communication, and customer service standards.

• Monitor onboarding progress and completion of training.

• Track and report time-to-competency metrics.

• Provide management with insights on technician performance, skill enhancement, and training needs.

• Suggest improvements to onboarding, training programs, and operational processes.

• Keep training records and certification documentation up to date.

• Travel within the designated region and work overtime as necessary.

⛳️ Requirements

• Previous experience as a high-level service technician, ideally with generators or similar mechanical/electrical equipment.

• Background in training, mentoring, or coaching technicians in a field service setting.

• Experience in managing or coordinating training and onboarding initiatives across multiple branch locations is preferred.

• Strong understanding of generator maintenance, troubleshooting, diagnostics, and repair techniques.

• Familiarity with OSHA regulations and safe work practices.

• Ability to assess technician competency and identify necessary training.

• Capability to develop and deliver training materials and programs in both classroom and field environments.

• Excellent interpersonal and communication skills, both verbal and written.

• Strong organizational skills with the ability to maintain accurate training records and documentation.

• General computer proficiency, including knowledge of Microsoft products and training/LMS software.

• Willingness to travel extensively within the assigned region.

• Capacity to meet physical demands, including lifting small objects consistently, 20-pound objects frequently, and 20–50-pound objects occasionally; climbing ladders, stairs, and ramps; walking; and meeting hearing and speaking requirements.

• Regular and consistent attendance is essential.

🏝️ Benefits

• Company vehicle.

• Computer equipment.

• Mobile phone.

• Company credit card.

• Required PPE and safety gear.

• Uniforms.

• Company-issued tools.

• Reasonable accommodations for individuals with disabilities.

• Overtime opportunities as needed.