Regional Technical Support Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver technical leadership and customer support throughout the Americas, primarily targeting the marine sector.

• Direct the North America marine technical function to enhance profitable growth and facilitate customer conversion.

• Collaborate with the Commercial team to create technical value propositions, safeguard margins, and minimize application risks.

• Spearhead strategic technical engagement with OEMs, boatbuilders, and distributors, including trials, approvals, and training.

• Manage the regional marine product and application development pipeline, ensuring disciplined execution and robust business cases.

• Foster technical excellence through effective complaint resolution, portfolio optimization, Group technology adoption, and capability enhancement.

• Assist in product development and reinforce Scott Bader’s marine offering.

• Promote the adoption of Group technologies.

• Link technical expertise with customer requirements to drive growth across the Americas.

⛳️ Requirements

• Bachelor's Degree or equivalent qualification in Chemistry, Engineering, or a related technical field.

• Extensive experience in marine composites, composite boatbuilding, and/or structural adhesives.

• Strong practical understanding of relevant manufacturing and application processes.

• Proven technical experience in customer-facing roles.

• Experience in supporting marine OEMs, boatbuilders, distributors, fabricators, contractors, naval architects, or design engineers.

• Robust commercial awareness, communication, and problem-solving abilities.

• Capability to translate technical recommendations into customer and business value.

• Ability to manage selected accounts in a sales role.

• Demonstrated experience leading technical projects, managing customer trials, and overseeing product approvals.

• Ability to work collaboratively across commercial, operational, and global teams.

• Willingness and capability to travel approximately 50% of the time.

🏝️ Benefits

• Competitive salary and bonus structure.

• 401(k) Plan: Roth and Traditional options available, with a 3% employer contribution of salary, regardless of participation.

• Group Health Insurance: Premiums fully covered by the employer for employees and eligible dependents.

• Vision and dental coverage offered at a discounted group premium.

• Life Insurance: Coverage provided at no cost to the employee.

• Profit Sharing & Bonus Plan.

• 3 weeks of vacation.

• 9 public holidays annually.

• Company Vehicle: Provided with all related expenses covered by the company.

• Paid Personal Leave: 37.5 hours of paid personal leave available from the second year of employment, accrued pro-rata in the first year.

• Flexible Working Arrangements.

• One paid volunteering day per year.

• Charity match funding.

• Employee ownership model.

• Collaborative and inclusive working environment.