Regional Service Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the P&L of designated branches or locations in the Northeast.

• Ensure that branches achieve or surpass financial and operational objectives.

• Promote exceptional customer service and operational excellence.

• Evaluate, attract, recruit, mentor, and develop branch leadership and talent.

• Offer coaching and performance feedback to branch leadership.

• Establish a world-class safety culture that emphasizes associate responsibility and accountability.

• Implement the strategic plan within the sub-region in collaboration with supply chain, pricing, and other departments.

• Foster accountability and strategic initiatives for customer service and operational excellence.

• Control expenses and align expenditures with business performance.

• Utilize data, analytics, tools, and reporting to enhance decision-making.

• Develop divisional budgets and recommend capital expenditure allocations.

• Integrate new acquisitions and greenfield sites within the division.

• Engage with senior leadership and ownership partners to update on plans and progress.

⛳️ Requirements

• Preferred bachelor's degree in business or a related field, or equivalent experience.

• A minimum of 10 years in industrial distribution with a focus on field and branch leadership.

• Proven experience in driving customer service and operational excellence.

• Demonstrated experience in P&L leadership.

• Experience in leading, developing, and coaching leaders; proven success in attracting high-caliber talent.

• Ability to work independently and collaboratively across an organization.

• Proven ability to effectively partner with Sales, Finance, Sourcing, Marketing, Pricing, Human Resources, and other business leaders.

• Demonstrated capability to resolve complex issues positively and professionally.

• Strong customer-centric and commercial mindset with relevant experience.

• Ability to engage with senior management and board levels, effectively interacting at all organizational tiers.

• Proven leadership capabilities, with the ability to lead directly and through influence.

• Exceptional people leadership and talent development skills.

• Strong performance management abilities.

• Capacity to establish clear objectives and provide consistent feedback.

• Proven ability to drive positive change and cultural transformation.

• Strong integration skills with the ability to connect individuals and organizations.

• High drive for results, disciplined execution, and a sense of urgency.

• Self-motivated and effective in a fast-paced, dynamic environment, capable of managing complexity.

• Strong enthusiasm and energy for personal and organizational growth and success.

• Excellent verbal and written communication skills.

• Process-oriented mindset with the ability to leverage structured processes to achieve results.

• Proficiency in using data analytics tools for performance tracking, forecasting, and making data-driven decisions.

• Servant leadership approach, focused on culture, growth, integrity, accountability, and adaptability.

• Strong knowledge of the industry and market trends.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.